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Digital FAQs

DIGITAL SUBSCRIPTION FAQ

Q – I just subscribed and want to know how to access my digital edition subscription. How can I do this?

A – First define which platform you subscribed through; Barnes & Noble, Amazon, Zinio, Google Play, Windows 8, Magzter, iTunes, or our own website.

Barnes & Noble NOOK Support:

You can find details here: http://www.barnesandnoble.com/u/NOOK-Support/379003184

Amazon Kindle and Kindle Fire Support:

You can find details here: http://www.amazon.com/gp/help/customer/display.html/ref=hp_navbox_kspot_ksupport?nodeId=200127470

Zinio Support:

You can find details here: http://www.zinio.com/help/index.jsp

Google Play Support:

You can find details here: http://support.google.com/googleplay/?hl=en&topic=2803002&rd=1

Windows 8 App Support:

You can find details here: http://windows.microsoft.com/en-US/windows/support

Magzter Support:

You can find details here: http://www.magzter.com/help/faq

Customer Support Email: http://www.help@magzter.com

Contact Page: http://www.magzter.com/support.php

iTunes iNewsstand App Support:

You can find details on how to personally manage your Newsstand subscriptions here: http://support.apple.com/kb/HT4098

For more direct support from Apple you should visit: http://www.apple.com/support/itunes/

For further FAQs and details on how to contact iTunes support, please visit:

http://www.apple.com/support/itunes/contact/

Q – I have an app billing problem?

A – The point of sale process for all Newsstand transactions for individual magazine and subscription purchases is entirely handled by Apple Inc. Because this process is entirely               handled by a third-party company it prohibits us facilitating refunds or indeed checking any personal subscription details, and therefore we are unable to directly assist you with               these types of enquiries. Please use the links above to obtain the support and help you require directly from Apple.

Q – How do I manage, unsubscribe or turn-off auto-renewing on my subscription?

A – You will find the instructions you require on the Apple support site here: http://support.apple.com/kb/HT4098

Q – Why is the print edition of my magazine available before the Newsstand digital edition?

A – On occasion our Newsstand digital editions may become available a few days later than the print editions due to a delay within the Apple iTunes approval process. This process is outside of our direct control and we apologize for any delay experienced should this occur.

Q – How can I purchase back issues of magazines that were published prior to the launch of the Apple Newsstand?

A – We don’t currently have any plans to release a back catalogue of earlier magazine editions on the Apple Newsstand. However, it may be possible to find a back issue in a physical print format from our own online store, please visit https://shop.futureus.com/webapp/wcs/stores/servlet/HomePageView?catalogId=19453&storeId=17651&langId&sourcekey=WSCORP for further details.

Q – I’m having download problems.

A – If an issue won’t download, or hangs while downloading, please try one of the following options in order, testing for success after each and then moving onto the next option if it still doesn’t work:

Option 1. Kill the app (double tap the Home button on your device, tap and hold on the app until it begins to shake, and then tap it again) and restart it. If that doesn’t help…

Option 2. Restart the device with a full power-off.

Option 3. Uninstall the app, and re-install it from Newsstand and restart.

Option 4. To re-download the issues already purchased, press the ‘Buy’ button and enter your iTunes password. iTunes will report back “You’ve already purchased this. Tap OK to download again for free”.

Q – Magazine issues disappear from the Newsstand App.

A – If you downloaded an issue and it no longer appears to be there, this usually happens because you did an upgrade/restore of your device and the issues were removed by iTunes, or because your device was running low on storage space and removed the issues silently without notification (a built-in iOS feature). In both cases, you can follow these instructions to re-download your issues:

To re-download the issues already purchased, press the ‘Buy’ button and enter your iTunes password. iTunes will report back “You’ve already purchased this. Tap OK to download again for free”.

On some iOS versions, you may need to re-launch the app, or even reboot the device itself completely, for the above solutions to work.

Q – Reading purchased magazines on a different iOS device.

A – To download and view issues already purchased on a different iOS device, press the ‘Buy’ button and enter your iTunes username and password (used to purchase this content). iTunes will report back “You’ve already purchased this. Tap OK to download again for free”.

Q – How to delete the app or magazine issues.

A – To delete the app or individual magazine issues from your device, just tap and hold on the magazine app within the Newsstand (or magazine issue within the app to delete the issue), then it should start to shake and a small ‘x’ will appear at the top left of the app icon.

Tap the app again and it will ask you to confirm deletion.

Q – I’ve paid for an issue but it’s not appearing or I’ve deleted it.

A – Apps are able to be downloaded again for free, and any content you have paid for will also be available to re-download free of charge.

Q – App crashes

A – In the unlikely event of an application crash you are unable to resolve, we have set out some steps that may help you:

1. Kill the app (double tap the Home button on your device, tap and hold on the app until it begins to shake, and then tap it again) and restart it. If that doesn’t help…

2. Kill other apps running at the same time using the same method to free up system resources.

3. Uninstall the app, and re-install it from iNewsstand and restart.

4. To re-download the issues already purchased, press the ‘Buy’ button and enter your iTunes password. iTunes will report back “You’ve already purchased this. Tap OK to download again for free”.

If the above does not solve your problem, please contact us again at app.crashes@futurenet.com describing the issue in as much detail as possible, covering at least the following points of information:

- Magazine name, issue number/month, and a detailed description of how/when the crash occurs and the specific set of circumstances that lead up to the crash, along with whether it crashes every time at this point or only occasionally

KNOWN BUGS

Here is a list of known issues some of our readers have experienced. We are currently working on fixes and will roll out an update to the app shortly. We appreciate your patience and understanding.

- BUG: New issue notification icon not updating. After reading a new magazine issue, the notification icon on Newsstand and magazine issue not updating. A fix will be rolled out shortly.

- BUG: Windows Magazine crashing turning pages. A fix will be rolled out shortly.

Verify Receipt error

The ‘Verify Receipt’ error can be a result by a number of different conditions, including a dropped Internet connection, Apple iNewsstand error, or indeed a software issue. Often the problem will resolve itself after a few minutes.

If not, we’ve set out some steps to help you:

1. Kill the app (double tap the Home button on your device, tap and hold on the app until it begins to shake, and then tap it again) and restart it. If that doesn’t help…

2. Kill other apps running at the same time using the same method to free up system resources.

3. Uninstall the app, and re-install it from Newsstand and restart.

4. To re-download the issues already purchased, press the ‘Buy’ button and enter your iTunes password. iTunes will report back “You’ve already purchased this. Tap OK to download again for free”.

Q – Can I receive free digital editions of print magazines I already subscribe to?

A – Unfortunately subscriptions are handled differently across all digital platforms by many different third-party providers. At this time we are not able to offer this type of service, however, it is something we are actively exploring and we will post further information when it is available.

Q – How do I get further support?

A – If your specific issue was not answered on this site then please feel free to contact us at apps@futurenet.com